We pride ourselves on (and often enjoy) sourcing rare and limited products for our customers. If we are able to obtain a product legally in Australia we are more than happy to work with you to get it. Please chat to us next time you're in store about your requirements.
We currently offer Gift Vouchers for purchase in-store that can be used by the recipient across our entire product range.* Gift Cards will replace our Gift Vouchers in the coming months offering a more modern and convenient method of payment for gift recipients. Please chat to us next time you're in store about our range of gift services.
*Note: Terms & Conditions Apply. Gift Vouchers/Gift Cards are not redeemable for cash or able to be used to purchase other Gift Vouchers/Gift Cards.
Absolutely! We have worked with a number of customers planning both small and large functions. As a small business we are able to tailor a package to your individual needs. At the same time you will enjoy access to our very extensive supplier network ensuring your guests will enjoy the best of craft, boutique and small-batch products available.
Chat to us next time you're in store or send us an email at StKilda@abv-craft.com with your high level requirements and we'd be more than happy to work with you.
Our Returns Policy aligns with relevant Competition & Consumer Legislation. We will happily refund or exchange your purchase if it is faulty, damaged or does not match the sample or description provided. We will also, at our discretion and upon presentation of a valid proof of purchase, exchange products due to change of mind providing this occurs within 30 days of purchase and the product being exchanged is unopened, undamaged and otherwise of merchantable quality. Please chat to us in store if you require more details regarding our return & exchange processes.
ABV Craft Merchants deals with a wide range of producers and distributors across Beer, Wine & Spirits. We only engage with reputable suppliers. In many cases this is the producer directly, or in partnership with their nominated distributor. In the case of imported products we only use licensed distributors of international brands. We do not under any circumstances engage in parallel (grey market) importing. These practices are inconsistent with our values and harm all businesses involved in the legitimate distribution of products.
We are aware that many other retailers, both large and small, do not operate in the same fashion and so we encourage all customers to ask merchants where their product has been sourced from and whether it came through legitimate distribution channels that the producer has put in place.
We are very conscious of the personal and sensitive information that we obtain from customers. We have robust processes and systems in place to manage your information. We will never disclose your information to a third party unless it is required as part of delivering our products & services to you, or we are compelled to by law. We will never provide your personal information to external parties for marketing purposes.